Director, Wireline Operations

Posted Wednesday, August 6, 2025 at 6:00 AM

As the Director, Wireline Operations, you will be required to perform an array of duties related to the general oversight of project execution and customer relations for Fiber Projects across Eastern Canada. The Directors' duties can include initiating and maintaining client relationships, securing projects, working with clients to identify and address needs, communicating client needs to the site, and ensuring the needs are addressed effectively. This position requires full understanding and active participation in fulfilling the mission of the organization. This is an exciting opportunity to grow this position into a larger leadership role within the organization. It is expected that the employee demonstrates consistent behavior with the core values and supports our strategic growth plan.

Core Competencies

• Wireline Aerial and Underground Telecommunications Construction Knowledge
• Understanding of Horizontal Directional Drilling, Aerial Line work and Fiber splicing
• Capability to read drawings/maps and complete take-offs as required
• Communication
• Teamwork
• Problem Solving
• Time Management
• Customer Service
• Relationship Building
• Adaptability / Flexibility
• Creative and Innovative Thinking
• Decision support and Judgement
• Planning and Organizing
• Results Focus
• Accountability and Dependability
• Ethics and Integrity
• Attention to Detail
• Providing Consultation
• Leadership
• Staff Management
• Mathematical Reasoning
• Focus on Safety
• Proactive approach to work
• Change Management

Job Duties

• Oversee project initiation, progress, and completion.
• Understand and implement contract requirements.
• Identify and pursue new and existing clients' projects.
• Understand and implement WesTower's Health and Safety guidelines, including running site orientations, participating in audits, developing crisis management plans, etc.
• Be a safety leader and safety champion for rolling out new safety processes, tools, and setting a great example of a positive safety culture.
• Hire, train, and maintain employees to perform the required projects
• Coach, mentor, and connect with all employees.
• Prepare project quotes and estimates, utilizing high-level and generalized guidelines for project pricing.
• Negotiate contracts, quotes, etc. with clients and subcontractors.
• Develop and manage project budget, scheduling, cash flow, site logistics, etc.
• Oversee billing and invoicing processes, ensuring timely submissions and turnaround.
• Provide timely and practical solutions to problems.
• Accurately communicate client needs to the team.
• Proactively work with clients to prevent problems, answer questions, and develop relationships.
• Prepare technical documents including risk registry, monthly reports, IPR, etc.
• Chair meetings and conduct presentations to leadership, clients, and teams.
• Plan and execute meetings between teams, clients, etc.
• Analyze existing procedures and identify improvements that will positively impact productivity, quality, and customer satisfaction.
• Ensure and promote a safe working environment for all employees.

Requirements

• Telecommunications experience and customer base contacts.
• Underground Utility experience and customer base contacts.
• High School Diploma, G.E.D. or equivalent.
• Technical Diploma or Degree (preferred).
• Minimum of 5 years of experience in the telecommunications construction industry.
• Ability to set priorities and avoid crisis management.
• Ability to communicate effectively in writing and verbally.
• Ability to work effectively and prioritize.
• Ability to remain calm and poised in urgent situations.
• Ability to plan (strategic and short-term) and organize effectively.
• Experience with change management and conflict resolution.
• Demonstrated competence in communication, professionalism, organizational, analytical, and technical skills, knowledge in the performance of duties and responsibilities.
• Believe in the benefits of a strong Health and Safety culture and contribute to its success.
• Skills in the development and maintenance of effective relationships with clients, customers, and teammates.
• Skill in exercising initiative, judgment, problem solving, and decision-making.
• Strong working knowledge of government regulations and compliance requirements.
• Proficiency in using computer systems and applications, including Microsoft Office Suite.
• Conducts and presents oneself professionally.
• Demonstrated competence related to the application of our core values.
• Respects the beliefs, culture, and ethnic heritage of others.
• Adheres to the organization's security and confidentiality policies.

Work Conditions

• Office and Field settings.
• Interacts with upper and middle management, employees, subcontractors, and clients.