Director, Technology Change Management, Consumer Business - Organisation Workforce Transformation

Are you passionate about activating transformation and delivering business outcomes for our Consumer Business clients, including those in Consumer Products, Retail, Transportation, Hospitality & Services, and Automotive?

Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well?

Do you look for opportunities to help businesses proactively respond and adopt to change and navigate the evolving landscape that reshapes how they operate and engage with their customers, workforce, and suppliers?

If so, Deloitte's Organisation Workforce Transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent to drive transformation within the Consumer Business sector. We are looking for individuals who are experienced in change management and believe their industry and technical skills, particularly those relevant to consumer business challenges, could help us grow, develop our capabilities, and better serve society.

You will have the opportunity to work across a range of consumer business client projects, building your skills and experience on the job, drawing on our market-leading methods, global assets and tools supported by our world-class professional development approach.

Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change that resonates across the consumer landscape and impacts everyday lives.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Within the role, you will have responsibility for bringing your industry knowledge, change management and transformation experience, along with broader consulting skills, to:

• Lead strategic transformations for consumer business clients, guiding them through complex technology-enabled change, evolving operating models, regulatory shifts, and emerging market trends. Drive the realisation of benefits by championing innovative change management strategies that foster exceptional employee experiences and accelerate the adoption of new ways of working across the consumer value chain.
• Provide strategic counsel to consumer business clients, addressing their most complex challenges related to market disruption, operational efficiency, and regulatory compliance. Leverage deep industry knowledge and cutting-edge technology solutions to develop and implement innovative, data-driven recommendations that deliver tangible business outcomes.
• Lead, drive and oversee the end-to-end delivery of large-scale, technology-enabled change programmes within the consumer business sector. This includes strategic planning, robust risk management, and cultivating executive-level client and stakeholder relationships. You will lead, mentor, and empower diverse project teams to achieve successful outcomes and exceed client expectations.
• Drive business development by cultivating and expanding executive-level client relationships, identifying new opportunities, and leading the development of compelling new proposals. Play a pivotal role in shaping industry and account strategies, contributing to the growth of our consumer business practice.
• Collaborate extensively with a range of stakeholders, both internally within Deloitte, across strategic alliances (e.g., Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) and forums, and within client organisations, fostering strong partnerships and driving collective success.
• Shape the future of our practice by leading internal initiatives in proposition development, methodology enhancement, and thought leadership. Actively contribute to knowledge capture and shar sharing, elevating our capabilities and market presence in technology-enabled change for the consumer sector.

Connect to your skills and professional experience

As a Director and a leader in our business, your experience should demonstrate a proven track record in:

• Leading and directing diverse, large-scale transformation programmes, leveraging both traditional and agile methodologies. This encompasses a broad view of transformation, including technology enablement (e.g., Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms), operating model redesign, regulatory compliance, and strategic responses to evolving consumer industry trends.
• Strategically planning and efficiently delivering large-scale, technology-enabled business transformation initiatives within consumer organisations, with a deep understanding of market nuances and the ability to activate change at pace.
• Guiding organisations through significant change, expertly planning and delivering change initiatives to activate large-scale business transformation enabled by technology at pace, specifically within the nuances of the consumer market.
• Building, nurturing, and leveraging strategic client and stakeholder relationships at senior levels within organisations, fostering trust and collaborative partnerships essential for successful technology adoption and change.
• Leading and orchestrating multi-disciplinary teams in fast-paced project environments, showing personal resilience and strategic oversight, and the capacity to drive complex technology-enabled initiatives to successful completion.
• Experience in leading functional transformation projects, particularly within customer-facing functions (e.g., Sales, Marketing, Service), Supply Chain, Finance, or HR, ideally within the Consumer Business sector.
• An innovative mindset combined with a keen interest in current thinking around transformation, change management, and disruptive technologies and business models that are shaping the consumer landscape.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Technology & Transformation "

Our hybrid working policy

You'll be based in our London UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered

to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
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