Director, Operations Change - Client Projects

As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects including large-scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.

Key Responsibilities

• Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
• Lead the Operations Change project teams (direct and/or indirect/stakeholders population).
• Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
• Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
• Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
• Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.

Qualifications

• Relevant senior experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
• Extensive experience as people leader/people manager, leading and developing teams.
• Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
• Exceptional stakeholder management and client-facing communication skills with strong executive presence.
• A strategic mindset focused on continuous improvement and transformation.
• Proven track record of driving process improvements, standardization, and organizational design.

Benefits

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed).

Job Family Group: Operations - Core Job Family: Operations Project Management Time Type: Full time

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