Director of Technical Partnerships & Delivery

We are seeking a highly experienced and strategic Director of Technology Partnerships & Delivery to join our Technology Leadership Team. Reporting directly to the CTO, this pivotal role is responsible for managing our critical technology supplier relationships across Telecoms (Mobile Network, OCS, Middleware) and shaping our future partnerships, including our expansion into Broadband.

You will lead a talented team, oversee the delivery of critical technology projects, manage significant budgets, and promote best practices in agile delivery. You will play a key role in ensuring operational excellence and strategic alignment within our technology ecosystem.

Furthermore, you will act as a senior leader within the department, providing mentorship and support on complex challenges. Crucially, you will co-own and articulate the narrative around our technical strategy, partnerships, and agile delivery approach ensuring clarity and alignment

Key responsibilities

• Operational Excellence
• Strategic Technical Partnership Management: Own and manage relationships with critical technology partners, including our mobile network provider, Online Charging System (OCS) vendor, middleware providers, and future broadband suppliers. Lead negotiations, ensure performance against SLAs, manage contracts, and drive maximum value from these partnerships.
• Critical Project Delivery
• Agile Delivery Leadership
• Stakeholder Management
• Technical Strategy & Synthesis
• Budget Management
• Communication and Influence

Who we are

Do you want to join a connectivity provider that's up to good? At giffgaff we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach . We're always looking to acquire new members, and to do that we need the best people in our team. Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't your favourite, most of our roles can be hybrid or work from home, or anywhere in between.

We've got a whole bunch of brilliant benefits at giffgaff that are all about making your work life a winner. Seriously, take a look at our culture and benefits page - you might just be surprised!

The must haves

• Experience in a senior leadership role managing critical third-party technology supplier relationships , ideally within the Telecoms or Technology sector.
• Demonstrable experience leading and delivering complex, high-stakes technology projects or programmes .
• Strong people leadership skills with experience leading multi-disciplinary teams, including Agile Delivery Leads, Scrum Masters, or Agile Coaches.
• Solid understanding and practical experience of implementing and guiding agile methodologies (e.g., Scrum, Kanban) within technology teams.
• Proven experience managing significant budgets (£multi-million).
• Commercial acumen with experience in contract negotiation and supplier performance management.

The other stuff we are looking for

• Outstanding communication, influencing, and stakeholder management skills, with the ability to engage effectively at all levels, including C-suite.
• Tech-savvy with the ability to grasp technical concepts related to mobile networks, OCS, middleware, APIs, and ideally broadband technologies, sufficient to hold credible discussions with technical and non-technical stakeholders. You do not need to be a hands-on engineer, but must understand the landscape.
• Experience working effectively in an agile, fast-paced environment.

What's in it for you

At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives.

As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.

Because we genuinely care about making sure everyone feels included and valued, we're always listening to your thoughts on how to make the 'gaff even better. Our Affinity Groups are a fantastic way we do that. We're really proud of the work they do. In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.

If this sounds like you, we'd love to hear from you.

Next steps

Once you've applied, the next steps of the process, if successful, are likely to include a chat with our recruiter and 3x virtual or in person interviews with the team.

If you've got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.Thanks for your patience in the meantime and for showing an interest in joining the giffgaff family.