Director of Cloud Services

The Senior Head of is responsible for the Cloud Services business area, ensuring the business delivers the tools, services, technology, and security protections that will delight Capita's internal and external customers. The Senior Head of provides strong leadership and direction to the business area, setting the business area's strategic objectives that will align to the overarching pillar and divisional strategies.

About the Role:

This is a senior role within Capita's Technical Operations Delivery team.

As part of this role, you will report directly to the Managing Director of IT & Networks.

You will be responsible for leading over 300 IT professionals in the delivery and development of Cloud services for Capita's clients, developing services with new technologies.

This leader will manage Cloud Services infrastructure and services, including on-premise infrastructure, Capita hybrid cloud, and public cloud (primarily Azure & AWS).

You will work with skilled teams to develop Cloud Service offerings, establish new offerings, optimize cloud usage, and shape strategic direction and cloud adoption.

As the Director of Cloud Services, you will provide leadership, ensuring a clear vision, strategy, and objectives. You will use data and reporting to identify challenges and drive improvements, standardize service delivery, and ensure resilient, supportable outcomes.

What you will be doing:

• Lead the Cloud business area, aligning it with business strategy and customer needs.
• Manage the Heads of Cloud Services, including development and performance management.
• Develop cost-effective delivery models aligned with industry best practices.
• Create management reports for stakeholders.
• Build strong relationships within the organization.
• Be accountable for financial performance.
• Act as the senior escalation point within Cloud Services.
• Ensure compliance with policies and engage in operational and security governance.

What we are looking for:

• Deep understanding of Cloud technologies, including Azure and AWS.
• Strong leadership and people management skills.
• Ability to stay updated on market trends and adapt accordingly.
• Excellent business, financial, and Cloud FinOps skills.
• Proven planning, prioritization, and delegation abilities.

Capita's Technical Operations Delivery is a global shared service, delivering innovation and digital transformation for Capita's businesses and clients. We collaborate across divisions to create technology solutions that help clients operate differently and more resiliently. We provide secure, resilient, and predictable service delivery, bringing together 5000+ colleagues to deliver world-class technology solutions.

What's in it for you?

• Career advancement opportunities.
• 23 days' holiday, rising to 27, with options to buy extra leave.
• Paid days out volunteering for charity or causes.
• Access to Employee Network Groups promoting diversity and inclusion.
• Company-matched pension, cycle-to-work scheme, paid parental leaves, and more.

You'll join a network of 34,000 dedicated professionals across sectors, with many opportunities for skill development and career growth.

What we hope you'll do next:

Apply through our short application process to share more about yourself.

We are an equal opportunity employer and consider all qualified applicants regardless of protected characteristics.