Director of Child & Adolescent Counselling

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team committed to improving employee wellbeing worldwide.

Current Opportunity: Director of Child & Adolescent Counselling

Contract: 1-year maternity cover contract

Onsite/Hybrid/Remote: Hybrid or remote depending on your proximity to our Ealing, London office.

Requirement: Must have a PhD or PsyD in clinical psychology, psychology, or related subject.

What you will do:

Workplace Options has an exciting opportunity for a Director of Child & Adolescent Counselling. The Director is responsible for managing and providing clinical oversight and supervision for counsellors assigned to the team. This role reports directly to the Chief Clinical Officer and involves monitoring, reporting, and quality assurance activities to ensure high standards of care. Supervision includes educational, administrative, and supportive functions to ensure participants are protected and receive competent, ethical services.

Responsibilities:

1. Identify and address gaps within the program, providing solutions for enhancement.
2. Support the transition of clinical team members to the Pediatric Care Team.
3. Develop and implement training and operational documentation.
4. Identify training needs to foster high performance.
5. Conduct call audits and proactively manage performance issues.
6. Coordinate care for high-risk and complex cases.
7. Coach and consult on clinical interventions, case management, and integration of the Care Coach.
8. Provide case consultations as needed.
9. Oversee quality management activities and integrate quality improvement into daily operations.
10. Establish KPIs aligned with department and company objectives.
11. Monitor SLA's in collaboration with the Dedicated Account Manager, using systems like UCMS, Power BI, and Avaya, and work with other teams.
12. Ensure clinical practice complies with local regulations and uphold ethical standards.
13. Liaise with local directors regarding location-specific regulations.
14. Lead or contribute to global, interdisciplinary initiatives and process improvements.
15. Attend meetings with internal and external stakeholders.
16. Maintain skills in crisis intervention and evaluate individual and family progress.

Qualifications/Skills:

• PhD or PsyD in clinical psychology, psychology, or related field.
• Fully licensed.
• At least three years of experience working with children, adolescents, and families in a counselling or psychology setting.
• Experience working with international organizations.
• Proven managerial experience and ability to manage teams with emotional intelligence.
• Strong relationship-building skills across cross-functional teams.
• Strategic planning, analytical, and investigative skills.
• Excellent written and verbal communication skills.
• Experience providing clinical supervision.
• Global strategic thinking, especially with organizations with a worldwide footprint.
• Decision-making and problem-solving skills.
• Cultural sensitivity and awareness.
• Knowledge of therapeutic methods/modalities.
• Experience navigating legal and ethical regulations internationally.
• Program management and evaluation experience.

What we offer:

At Workplace Options, we champion wellbeing for our employees as well. Benefits include gym reimbursement, transport reimbursement, tuition reimbursement, health and life insurance, mentorship programs, CPD training reimbursement, EAP benefits, employee exchange programs, and comprehensive training for this role.

We are committed to building a diverse and inclusive workplace where all individuals feel empowered to bring their whole selves to work. We value diverse voices and strive for equitable, measurable outcomes that foster collaboration, innovation, and personal growth.

Learn more about us:

Visit our website at and watch our videos: Human-Powered Care and The WPO Global Experience .

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