Director of AI-Driven Customer Support Transformation

Civica is seeking a Senior Support Director to lead the Customer Support organisation across the UK and India from our London HQ with hybrid working. The role partners with the Chief Customer Officer to shape a future-ready, AI-enabled support function and drive operational excellence beyond traditional boundaries.

You will modernise operations, implement scalable processes and collaborate with Product, Engineering and Go-To-Market to deliver superior customer outcomes across Civica's GovTech