Director, Fan Services - On-site Fan Experience Leader

Fanatics seeks a Director of Fan Services to lead global customer support across first and second line teams, owning budgets, headcount, and vendor relationships. This role partners with fulfillment, marketing, analytics and technology to optimize fan experiences and service delivery across channels.

You will shape strategy with data-driven insights, drive KPIs, and build strong teams across on-site, hybrid, and remote work environments, delivering scalable service excellence for fans and