Director, Business Development Representative (BDR) Delivery & Optimisation

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Summary Overview

As the Business Development Representative (BDR) Director - Delivery & Optimisation, you will be the strategic architect and commercial leader of our global outsourced sales engine. This isn't just about managing a contract; it's about leading a high-performing, third-party BDR operation (currently based in Egypt) and integrating them seamlessly into Trustpilot's global sales machine.

What you'll be doing

Your day-to-day will involve a dynamic mix of strategic leadership and hands-on commercial optimisation:

• Strategic Growth Leadership: Act as the primary commercial owner of our outsourced BDR partnership. You'll align their roadmap with Trustpilot's global growth ambitions, identifying new territories or functions where our partners can drive value.
• Performance & Revenue Optimisation: You own the numbers. You'll define and over-index on KPIs and SLAs to ensure the team exceeds targets in lead generation, outbound prospecting, and sales qualification.
• Commercial & Operational Excellence: Lead the "business of the partnership." This includes high-level commercial negotiations, budget ownership, and ensuring we are getting maximum ROI from our investments.
• Cross-Functional Integration: You are the glue between the outsourced team and internal departments (Marketing, Sales Ops, Finance). You'll ensure the Egyptian team feels like a natural extension of the Trustpilot brand, with seamless data flows and unified messaging.
• Global Quality Control: Maintain the "Trustpilot Standard" abroad. You'll drive continuous improvement in sales coaching, process efficiency, and compliance (GDPR/CCPA) to ensure our brand reputation remains pristine.
• Executive Reporting: Provide the C-suite and regional leaders with deep insights into outsourced performance, market trends, and strategic recommendations for scaling.

Who you are

You are a commercially astute leader who understands that "outsourced" doesn't mean "hands-off." You know how to motivate a team across borders and cultures.

• Experience in Sales Leadership, Commercial Partnerships, or Strategic Outsourcing, preferably within SaaS or high-growth tech.
• Scale Experts: Proven track record of managing large-scale, third-party sales organizations (BDR/SDR/Inside Sales) where performance is tied to revenue.
• Contractual Savvy: Experience negotiating complex, performance-based commercial agreements.
• Data-Driven Mindset: Expert-level ability to interpret sales funnels and conversion data to pivot strategy in real-time.
• Cultural Intelligence: Experience working with outsourced teams (Middle East/EMEA experience is a huge plus) and the ability to build rapport across different geographies.

We are

Joining Trustpilot means becoming part of a global company with a meaningful mission: to build trust and transparency online. As a Principal Vendor Manager, you'll have the opportunity to make a significant impact on our growth by optimizing critical external partnerships that directly contribute to our commercial success. You'll work with a talented and diverse team, benefit from a collaborative and supportive culture, and have ample opportunities for professional development and career advancement. We offer a competitive salary, comprehensive benefits, and a vibrant work environment where your contributions are truly valued.

What's in it for you

• A hybrid work set-up (3 days in the office, 2 days remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more
  Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.