Digital Workplace Technician

Digital Workplace Technician
Location: Switzerland
Contract duration: 6 months with further option of contract extension
Start Date: May 2026

Project description:
We are looking for a Digital Workplace Technician to support the reliable operation, deployment, and maintenance of workplace infrastructure across Swiss sites. You will provide hands on end user support, contribute to global digital initiatives, and ensure alignment with Group Digital standards.

Key Responsibilities:
Guarantee the correct functioning of local digital infrastructure, including WAN, LAN/WLAN, endpoints, printers, local Servers, and telephony systems:
o Deploy, configure, and maintain workplace infrastructure: PCs, laptops, printers, label printers, LAN/WLAN, local Servers, and telephony (fixed and mobile)
o Support and implement corporate digital initiatives such as WAN upgrades, WLAN improvements, VoIP deployments, and site integrations
o Ensure all components operate in line with Group Digital standards
o Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures
Deliver high quality operational support to end users and maintain service levels
o Oversee daily IT operations and ensure compliance with SLAs, SLOs, and internal procedures.
o Monitor system performance and proactively address issues
Participate in corporate Digital Workplace projects impacting Swiss sites
Provide professional technical support to local users at all levels
Manage incidents, service requests, and technical inquiries within agreed timeframes
Offer user assistance and basic training when required
Collaborate with Digital Project Managers and cross regional teams
Stay informed about industry best practices, workplace technology trends, and innovations adopted by multinational companies
Process and resolve tickets in line with SLO targets
Stay current with workplace technology trends and best practices

Required Background:
Bachelor's degree in Information Technology or a related field
Fluency in English + German or French
Solid understanding of WAN, LAN, and WLAN technologies
Experience with Windows endpoints (desktops, laptops)
Knowledge of local server environments
Familiarity with printers and label printers
Understanding of fixed and mobile telephony systems
Experience with ITSM tools (preferably ServiceNow)
Ability to perform root cause analysis and implement corrective actions
You bring strong troubleshooting and problem solving capabilities
Ability to manage daily operations in a structured, SLA driven environment
You are competent in deploying and maintaining workplace hardware and applications
Prior experience supporting multi site environments is an advantage
Strong customer service orientation
Clear and professional communication
Ability to work independently and manage priorities
Flexibility for occasional weekend or overtime work
Resilience in balancing global standards with local operational needs

Are you interested in this opportunity? Kindly send us your CV today through the link in the advert.