Digital Systems Support and Training Officer

Digital Systems Support and Training Officer Band 5

Main area IM&T Grade Band 5 Contract Fixed term: 15 months (Position is subject to funding for the Patient Engagement Portal) Hours Full time - 37.5 hours per week (Dependent on Service priorities, may be a need to work outside of normal 9-5 hours - Happy to discuss flexible working) Job ref 831

Site Prestwich Hospital Site initially leading to possible Remote Working Town Prestwich, Manchester Salary £32,073 - £39,043 per annum pro rata Salary period Yearly Closing 10/08/:59

Job overview

We are seeking a motivated and proactive Digital Systems Support & Training Officer (DiSSTO) to join our IM&T team, with a key role working on the implement ation of the Trusts Patient Engagement Portal .

This varied position combines systems administration, user support, and the design and delivery of high-quality training to ensure staff are confident in using digital tools that improve patient access, communication, and engagement.

You will play an integral role in the rollout and ongoing optimisation of the Patient Engagement Portal, working closely with clinical and operational teams to support implementation, drive adoption, and embed best practice.

The role involves provid ing Helpdesk and on-site support, contribute to system maintenance, data quality, and testing of upgrades, and act as a key link between end users, project teams, and technical colleagues. In addition , identifying training needs, developing engaging learning materials and delivering training through a blended approach. This is an excellent opportunity for someone with strong communication and organisational skills who is passionate about digital transformation and improving patient experience within a healthcare environment.

Main duties of the job

The Digital Systems Support & Training Officer will play a key role in supporting the Patient Engagement Portal Systems Manager, Senior Systems Officer, and wider project team.

You'll be involved in User Acceptance Testing, feeding into the project team and will be involved with the Trust-wide rollout, delivering system administration, maintenance, as well as providing trainingand ongoing support to GMMH system users.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person specification Experience

• Systems Training Experience
• Experience of Undertaking System Administrator Tasks
• Operational/Administrative experience of digital information systems
• Experience of producing guidance
• Experience of providing a support service
• Experience of fault analysis and corrective actions
• Ability to act on own initiative
• Experience of creating materials using Captivate or similar
• Experience of working within a clinical service

Knowledge

• Awareness and understanding of national digital related initiatives
• Knowledge of IG and DPP
• Ability to analyse and act on training evaluation feedback
• Knowledge of Mental Health Services
• Understanding of NHS Data Standards and Definitions

Skills and Abilities

• An adaptable and flexible approach to work
• Excellent organisational skills and ability to work to deadlines
• Ability to use appropriate initiative, prioritise workload and manage competing demands
• Excellent oral, written communication and presentation skills
• Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
• Supervision of junior staff

Education/Qualifications

• Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
• Evidence of continuing professional development
• Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)

Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one's achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website - clickhere .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Please note, this vacancy may be closed at any time if sufficient applications have been received

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.