Digital Systems Engineer

We have an exciting opportunity for a Digital System Engineer to join our dynamic team who deliver an exceptional servicesourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity

The permanent full-time opportunity working 37.5 hours per week

Salary £37,000 per year depending on experience

You must have rightto work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.

Main duties of the job

Technical Support & Service Delivery

Provide high-quality first and second-linetechnical support to internal and external staff ensuring a high level ofcustomer service

Utilise IT Server Management (ITSM) ticketingsystems to efficiently log update and resolve incidents.

Engage directly with end-users (both face-to-faceand remote) to diagnose and resolve hardware and software issues acrossservers desktops mobiles and peripherals

Participate in an out-of-hours on-call rota toensure continuous service delivery for our critical operations

Infrastructure Maintenance & Improvement

Oversee the ITinfrastructure including hardware software and network components.

Providetechnical support and training to employees as needed

Maintaindetailed IT documentation, including procedures and incident logs.

Implement and maintain IT security bestpractices and compliance with UK regulations (GDPR ISO 27001 etc.)

The Digital Systems Engineer will

Take a proactive approach to problem solving taking full responsibility for issues from diagnosis through toresolutions

Act as a strong team player, participating instand-ups and planning sessions to ensure team alignment.

Demonstrate the ability to identify workflowimprovements or suggest best practice fixes for recurringtechnical issues.

Exhibit excellent verbal and written communication skills with the ability to explain technical concept to non technical staff

About us

Mastercall Healthcare is an award winning social enterpriseorganisation providing NHS services accredited by the Social Enterprise Mark.

With over 29 years experience as an innovative, highperforming organisation we are passionate about providing the very best patientcare at the very best place for the patient.

We have completely transformed digital delivery atMastercall Healthcare over the last 10 years. We have sourced new technology toenhance patient care, harnessing technology to support our award-winningclinical team and advanced digital maturity

We believe in growing your own and developing talent andalready have an incredible Digital Technology Services team that have been withus in shaping this journey of transformation, but now is the time to furtherenhance the skillset in our team by adding a new role of Digital SystemsEngineer.

At Mastercall we welcome applicants from diverse crosssection of society who will uphold our culture and ethos as we embark on ourfuture opportunities and continue our transformation journey.

Employee benefits include:

Living Wage Employer

Career development and opportunities for professional progression

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Supportive collaborative team environment

Job responsibilities

Thisnon-exclusive list of duties, which follows, represents the range of taskswhich may be required to be undertaken routinely or periodically.

TechnicalSupport & Service Delivery

Provide high-quality first andsecond-line technical support to internal and external staff ensuring ahigh level of customer service.

Utilise IT Server Management (ITSM)ticketing systems to efficiently log update and resolve incidents.

Engage directly with end-users (bothface-to-face and remote) to diagnose and resolve hardware and softwareissues across servers desktops mobiles and peripherals.

Participate in an out-of-hours on-callrota to ensure continuous service delivery for our critical operations.

InfrastructureMaintenance & Improvement

Oversee the IT infrastructure, includinghardware, software and network components.

Provide technical support and training toemployees as needed.

Maintain detailed IT documentation,including procedures and incident logs

Implement and maintain IT security bestpractices and compliance with UK regulations (GDPR ISO 27001 etc.)

TheDigital Systems Engineer will:

Take a proactive approach toproblem-solving, taking full responsibility for issues from diagnosisthrough to resolution.

Person Specification General Qualities

• Excellent communication skills both verbal and written with the ability
• to explain technical concepts to non-technical staff
• Ability to work in team environment
• Committed to Continuous Professional Development
• Ability to work under pressure and meet deadlines
• Strong organisational skills
• Hold a full UK driving licence

Qualifications

• Educated to Degree level in a Computer Science/IT-related discipline or equivalent industry experience
• Industry certifications such as CompTIA A+ or Microsoft Certified Azure Administrator Associate are preferred. Microsoft Certified: Azure Virtual Desktop Speciality is considered a plus.

Experience

• Minimum of 3 years experience in a 2nd line support position.
• Good knowledge of Windows client and server operating systems Microsoft 365 Active Directory Group Policy Objects and standard enterprise applications.
• Understanding of network concepts (VLANs switching routing) and Firewalls (Fortinet)
• Competent with virtualization technologies (Hyper-V) and cloud platforms (Azure/AWS).
• Familiarity with PowerShell or command-line tools

Depending on experience£37,000 per annum