Digital IT Support Apprentice

Employer description:

At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and excellence. With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth.

Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support.

Responsibilities:

• Providing internal and external clients with first level support
• Assisting with internal and external client equipment builds and support
• Resolving problems to the end user's satisfaction
• Monitoring the helpdesk ticket queue and prioritise appropriately
• Escalating unresolved tickets to the next level support
• Assisting with onboarding and offboarding of users
• Maintaining internal equipment asset records

Desirable skills:

• Strong interest in technologies and concepts
• Excellent customer service skills, including telephone and email communication
• Excellent written, verbal communication and presentation skills
• A positive "can do" attitude
• Be ambitious and self-motivated
• Strong team player with problem-solving and analytical skills
• Keen to learn and share knowledge
• Able to work to tight schedules and deadlines

Salary:

£18,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Health cash plan
• Employee assistance programme
• 33 days paid leave (including 12 bank holidays)
• Quarterly staff social
• Workplace pension

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!