Digital Engagement Executive

Digital Marketing Executive - Pensions

Home Based

We are looking for a talented and dedicated Digital Marketing Executive that comes from a pensions or financial services background to join our growing team. This is an exciting opportunity as we launch new digital pensions products for one of our clients.

As the Digital Marketing Executive, you will help design, deliver, and manage a new suite of digital experiences. You will work with the Pensions Digital Product Leads to deliver the digital strategy as part of the team focussed on achieving challenging outcome targets and building digital assets for our client and key internal stakeholders.

The ideal candidate will possess in-depth knowledge of content management (using Microsoft Dynamics) across systems, web pages, video and microsites. You will partner closely with the client to understand their digital needs and support the Digital Product Leads in prioritising these needs to inform the client roadmap.

What you will do:

• Manage relationships between teams, partners, and customers
• Work with project teams and key stakeholders to develop and deliver user-centered solutions within project timeframes and objectives
• Content and systems management
• Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately. Drafting new/amended products or services as needed
• Work closely with the product lead, engagement, and the wider business to build insightful reporting
• Collaborate with research lead to conduct website usability testing to review site performance
• Raising awareness and assisting in driving online traffic, visitor conversion and brand awareness
• Analysing, monitoring and reporting of client website
• Extracting and manipulating data for use in segmented campaigns
• Optimising key pages within the site for SEO
• Assist the delivery of the web content plan
• Responsible for the delivery of monthly client reporting

What we are looking for:

• You will support the engagement team in areas that include, personalisation, segmentation, automated communications, content management, event management, email and SMS tools, campaign-specific web developments, and App integration
• You will be familiar with financial service digital product journeys
• Experience in a pensions environment would assist further with the understanding of the terminology used and processes involved
• You can demonstrate strong communication skills and the ability to articulate information in front of stakeholders
• You must be analytical and be comfortable defining and reviewing customer journeys

About Capita Pension Solutions

At Capita Pension Solutions (CPS)we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS's strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.