Digital Customer Service Administrator (4-months FTC)

Digital Customer Service Administrator (4-months FTC)

The FA is excited to be searching for Digital Customer Service Administrators to join our Grassroots division.

The successful candidates will deliver excellent customer service to support the implementation of The FA's Grassroots Digital Products throughout the grassroots game.

What will you be doing?

1. Deliver excellent customer service for The FA's grassroots digital products, including The FA Player Registration System, The FA Matchday App, FA Full-Time & England Football's Book Football.
2. Produce clear, concise & innovative guidance articles to be hosted on our "Grassroots Technology Knowledge Base".
3. Help to deliver online training sessions for grassroots volunteers using our digital products.
4. Execute additional tasks as required to meet the FA's changing priorities.
5. Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being.
6. Complete a DBS check as part of our commitment to a safe environment for everyone in football, with the level of check based on the specific role and in line with legislation and government guidance.

What are we looking for? Essential:

• Excellent IT skills utilizing Office 365 and Microsoft Dynamics 365.
• Strong administrative skills, especially in writing & constructing emails.
• Excellent interpersonal skills, particularly when dealing with problems in a fast-paced environment.
• Committed to providing excellent customer service.

Beneficial:

• Knowledge of email support tools (such as Freshdesk).
• An understanding of The FA's Grassroots Technology offer.

What's in it for you?

We offer unique office spaces under the arch of Wembley National Stadium, the home of English Football, and access to the Elite Performance Centre at St. George's Park in Staffordshire. We also provide a competitive salary, opportunities for development, and benefits such as event tickets, free lunches, private medical cover, a pension scheme, additional leave, and flexible hybrid working.

We are committed to diversity and inclusion, encouraging applications from everyone and supporting applicants with specific requirements during the recruitment process.

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