Digital Content Executive

About The Role

You will be reporting to the Content manager and working alongside the Senior Digital Content Executive to help execute an engaging and constantly evolving content strategy. Our current focus is to excel in delivering exceptional website content that prioritises SEO optimisation, ensuring consistent quality and performance. You will be responsible for ensuring the content on the website is up to date, accessible and digitally friendly. If you're interested in helping create a fantastic digital experience, we'd love to hear from you.

Key responsibilities:

• Assist with the day-to-day running of Motability Scheme's website (motability.co.uk) with a view to maintaining high levels of customer understanding and satisfaction for end users.
• Using Contentful content management system to upload and update web content, ensuring that user journeys are optimised.
• Provide support with all website BAU activity.
• Edit and format product images in Photoshop to meet brand and template requirements.
• Support the marketing team in getting messages on to the website in efficient and timely manner.
• Create new pages and forms, make copy changes and business updates.
• Content editing for websites hosted on other platforms, including WordPress.
• Ensure that website content provides a great user experience.
• Work with the wider marketing team to ensure web content is consistent and on-brand.
• Build relationships with stakeholders to manage expectations and SLAs.
  
• Implement SEO recommendations and updates to ensure website content is fully optimised for search engines.
• Ensure website content is accessible and optimised for any type of user.

About You

You are customer-centric and naturally inclined to put customers at the centre of development to meet their needs, solve their problems and always look to improve the customer experience.

You are passionate about digital. You should enjoy working with technology, data, systems and finding efficient ways to solve problems.

A willingness to learn new processes, embrace new methods and support new people will ensure your success in this role.

You have strong communication skills and enjoy working with multiple business stakeholders, developing and maintaining strong relationships to ensure that you fully understand key departmental objectives, as well as the overarching business strategy. You will need to be a strong communicator who can build and manage relationships with stakeholders across the business.
Minimum criteria You'll need all of these.

• Previous experience working with a CMS system (knowledge of Contentful would be a bonus) publishing content
• Experience working with editing images in Photoshop
• Familiar with collaboration tools - Teams, Sharepoint, Slack, Miro, Jira, etc.
• Knowledge or understanding of HTML and CSSGood knowledge of SEO
• Excellent grasp of English for copy editing and proofreading
• Passionate about digital technology with a desire to learn new technologies
• Well organised and able to complete ad hoc tasks in a busy environment
• Strong interpersonal skills
• Teamwork spirit with ability to work independently

Who you'll be working with
You will be part of the highly collaborative and friendly Digital Content Team who welcome new ideas. We are supportive, fun and social, always finding time to spend together away from our desks and outside of work.

We value fresh ideas and viewpoints and ensure all voices are heard. Our mission is to give our customers the best possible online experience, and to work closely with the rest of the business to create and maintain an online presence we are proud of and our users love.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.