Digital Banking Support Specialist: Empathy & Care

Jobtailor in Edinburgh seeks customer service professionals to provide face-to-face banking support, helping customers with everyday tasks and guiding them through digital channels. You will assist during important moments with empathy and care, building trust and confidence in financial services.

The role emphasizes responsive service for vulnerable customers, fraudResolution, and opportunities to grow into other customer-facing positions across channels, including phone and online support.