Digital Asset Management Specialist (Pharmacetical Sector)

Omega CRM Consulting is looking for a Digital Asset Management (DAM) Specialist that would like to collaborate with one of the top 15 global pharmaceutical companies.

We are looking for a Digital Asset Management (DAM) Specialist to manage the delivery of services related to a DAM system. As a DAM Librarian you will support DAM users in uploading assets, searching and retrieving existing assets, and delivering reports on DAM usage.

Responsibilities

• Curate and manage asset collection
• Provide regular reports and evaluations of the asset collection and DAM usage completion as per defined service metrics and SLAs
• Support on-going development and improvement of the DAM
• Perform quality checks on digital assets to ensure compliance with standards
• Respond to user inquiries and provide timely support via multiple channels
• Document new requests and requirements thoroughly
• Monitor and manage tickets in the support system
• Attend scheduled support calls
• Maintain and update documentation related to daily tasks
• Prepare regular reports to track tasks
• Attend monthly Champion calls

Qualifications

• Bachelor's degree in library science, business, information science, computer science or sociology Master's preferred
• Experience with digital asset management systems, preferably Aprimo
• Experience with ServiceNow or similar ticket management systems prefered
• Strong communication skills, both written and verbal
• Excellent organizational and time management abilities
• Detail-oriented with strong problem-solving skills
• Experience with Microsoft Office suite, particularly Teams, OneNote, and Excel
• Customer service orientation with a proactive approach

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, ).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: , and . We grow .