Digital and Data Officer

About us

We are an innovative team, with a huge drive to improve the care and services we can offer to our patients.

If you are a focused individual who is good at both independent and team work, then get in touch, it is a really exciting time to get involved!

Please contact for more information.

Main duties of the job Key Responsibilities

• Digital Support & Implementation
  • Provide first-line support for clinical systems and applications (e.g. SystmOne, AccuRx) to the clinical team at Primary Healthcare Derby.
  • Assist the Digital and Transformation Lead with configuration and deployment of IT equipment, mobile devices and software.
  • Support practices in implementing national digital priorities (e.g., patient online access, NHS App uptake).
• Data Quality & Reporting
  • Monitor and improve data quality across clinical systems, ensuring compliance with coding standards and templates.
  • Run searches and produce reports for QOF, Enhanced Services, neighbourhood collaborative working and population health management.
  • Support audits and data validation processes.
  • Ensure the SystmOne Clinical Unit is kept up to date.
• Training & Engagement
  • Deliver basic digital skills training and support for Primary Healthcare Derby's staff and workforce partners.
• Governance & Compliance
  • Ensure adherence to GDPR, NHS Data Security and Protection Toolkit, and local information governance policies.
  • Maintain accurate documentation of data flows and digital assets.

Job responsibilities Job Summary

The Digital and Data Officer will support the digital and transformation lead in delivering digital implementation, social media, web and data quality initiatives across the 13 GP practices of Greater Derby and Oakdale Park PCNs and their collaborative partners.

The role will also include responsibility for supporting the ongoing maintenance and development of systems configuration, cloud based reporting and data analysis to support the operational clinical delivery arm of Primary Healthcare Derby.

We will develop the successful candidate in accessing the tools, training, and support to adopt digital solutions, maintain high data standards, and comply with NHS information governance requirements.

The post holder will act as a first point of contact for digital and data queries, supporting clinical and administrative teams to optimise systems and improve patient access.

Key Working Relationships Internal

• Public Health
• Hospital / Community nurses & therapists
• Clinical Nurse Specialists & Community Matrons
• Local Navigation Hub
• Pharmacists and pharmacy technicians
• Support staff

Supports the work of and reports to:

• Operations Manager
• Clinical Director

External

• Primary Care
• Local acute NHS Trusts
• Social Care
• Local and national voluntary and charitable agencies
• Provides expert advice and communicates complex information to staff and all agencies both statutory and voluntary which facilitates informed choice for patients.

Experience

• Working with IT systems and Microsoft Office (Excel, Word, Outlook).
• Handling data accurately and securely.
• Providing user support or troubleshooting.
• Experience in a healthcare or NHS setting.
• Data quality improvement projects.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Ability to work under pressure.

Skills

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Good knowledge of MS Office and Outlook.
• SystmOne Experience.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Ability to analyse data and produce reports.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• IT-related qualification or demonstrable experience.
• NVQ Level 3 or equivalent in Business Administration or IT.
• Training in NHS clinical systems (EMIS/SystmOne).
• Training in Data Analysis or Management.

Other Requirements

• Flexibility to work outside of core office hours.
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.