Dialler Manager

My Client is looking for a driven and technically skilled Dialler Manager to take ownership of their outbound dialler systems and drive performance across the outbound sales development team. This is an exciting opportunity for someone who thrives in a fast-paced, data-led environment and wants to make a measurable impact on team productivity and campaign results.

As Dialler Manager, you will be responsible for the strategy, execution, and optimisation of outbound dialling systems. You'll lead from the front by managing real-time performance, making tactical adjustments, and collaborating closely with stakeholders to ensure maximum efficiency, compliance, and ROI. Your technical knowledge, analytical thinking, and planning skills will be key in creating dialler strategies that deliver measurable improvements in contact rates, conversions, and overall sales effectiveness.

You are a highly organised and strategic professional with experience in dialler or contact centre operations. You understand how to translate data into dialling success. With a keen eye for optimisation, you proactively solve problems and make decisions quickly and effectively. You thrive in environments that are fast-paced and ever-evolving, and you bring a positive, growth-focused mindset to everything you do. You're just as comfortable presenting detailed performance insights to senior leaders as you are adjusting dialler pacing mid-campaign to hit targets.

• Experience in dialler management or contact centre operations

• Expert in dialler systems, especially Predictive, Preview, and Power diallers

• Strong data analysis and reporting capabilities

• Familiar with CRM systems and telephony integrations

• Skilled in real-time troubleshooting and performance optimisation

• Knowledge of regulatory requirements (e.g. TCPA, GDPR, DNC, OFCOM)

If you're ready to lead with strategy, inspire with data, and deliver results, we want to hear from you. Apply today and take the next step in your career as a Dialler Manager.