Diagnostic Appointment Administrator - Main Radiology

Band 3

Main area Radiology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift patterns depend on location of work: 08:00-16:15, 8:45-17:00, 09:15-17:30) Job ref 213-Division-A-

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £30,546 - £32,207 per annum including HCA Salary period Yearly Closing 15/09/:59

Job overview

We are seeking a proactive and patient-focused individual to deliver a comprehensive appointment booking service and oversee the smooth operation of all radiology reception desks. The successful candidate will ensure that desk activities are managed efficiently and in line with departmental protocols.

This role requires a strong commitment to patient care, aligning with both departmental standards and the national booking programme. The post holder must possess a thorough understanding of radiology investigations, booking procedures, and relevant information systems to support seamless service delivery.

Main duties of the job

While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:

• Excellent interpersonal and communication skills, including a professional telephone manner
• Strong IT proficiency, with knowledge of Epic systems considered an advantage
• A flexible approach to working, with the ability to collaborate effectively across teams and with patients
• Confidence in working independently as well as part of a team
• The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
• Attention to detail and resilience under pressure

This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.

Working for our organisation

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

While prior NHS experience is desirable, it is not essential. The ideal candidate will demonstrate:

• Excellent interpersonal and communication skills, including a professional telephone manner
• Strong IT proficiency, with knowledge of Epic systems considered an advantage
• A flexible approach to working, with the ability to collaborate effectively across teams and with patients
• Confidence in working independently as well as part of a team
• The ability to manage a high-volume workload, prioritise tasks, and meet strict deadlines
• Attention to detail and resilience under pressure

This is a fast-paced and demanding role, providing a dedicated booking service for the Radiology Department.

Please see the attached JDPS for full job description

Person specification Education and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Knowledge and Experience

• Experience of working in an administrative environment.
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced healthcare environment.
• Proficiency in Epic, Patient tracking lists and Work-queues.

Skills and Competencies

• Ability to deal with sensitive information with tact and diplomacy.
• Ability to work as part of a multidisciplinary team (Team Player)
• Ability to work independently, to manage and prioritise own workload.
• Flexibility to organise and respond quickly to changes.
• Ability to organise and prioritise own workload to meet deadlines/targets.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.