Device Refresh ServiceNow Administrator

A leading Independent IT Infrastructure and Services Consultancy are looking for a Device Refresh ServiceNow Administrator.

5-month contract initially, to start in November
Remote Role
Inside IR35

We're seeking a proactive and detail-oriented Device Refresh ServiceNow Administrator to join our Group Professional Services team. In this role, you'll support the delivery of our Device Lifecycle Management (DLM) service by configuring and maintaining key data within the ServiceNow platform.
You'll work closely with internal teams and customers across various sectors, ensuring the smooth operation of bulk device refresh processes. Your contributions will be vital in maintaining service excellence during a period of growth.

Key Responsibilities:
Configure and manage ServiceNow data including locations, schedules, appointments, assets, stockrooms, and work orders.
Troubleshoot service issues and collaborate with IT teams to resolve complex problems.
Support ad-hoc data requests and provide insights through reports and statistics.
Recommend and document service improvements and system changes.
Maintain operational documentation and stay current with ServiceNow features.
Act as a subject-matter expert, sharing knowledge and best practices across teams.

Essential Experience
Minimum 6 months' experience in a ServiceNow-focused admin/coordinator role.
ServiceNow System Administrator certification or equivalent.
Strong understanding of ServiceNow components (tables, fields, reports, flows, etc.).
Experience managing walk-up queues, schedules, filters, and views.
Excellent communication and organisational skills.
Ability to work independently, prioritise tasks, and take ownership.

Desirable:
Additional ServiceNow certifications (ITSM, FSM, Asset Management).
Basic JavaScript knowledge and understanding of integrations.
Transferable skills from previous roles that enhance performance in this position.
SC Clearance, or willingness to undergo clearance.

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