Desktop Support Engineer

Role: Desktop Support Engineer/2nd Line Support
Rate: £165 per day - Limited Company
Location: Cambridge - Fully onsite
Duration: 3 months initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm 

Role
We are assisting a large IT service provider who seek a Desktop Support Engineer/2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long-term extension following the initial 3 month contract.
 

Key Responsibilities

• Provide onsite 2nd line desktop support to end users
• Troubleshoot and resolve hardware and software issues
• Support Microsoft Office Suite and standard business applications
• Assist with mobile device support (smartphones, tablets)
• Provide printer and peripheral support
• Deliver excellent customer service and timely issue resolution
• Escalate complex issues where necessary

• Proven experience in desktop support/2nd line IT support roles
• Strong knowledge of Microsoft Office Suite
• Experience supporting mobile devices and printers
• Solid troubleshooting and problem-solving skills
• Strong communication and interpersonal abilities