Desktop Support Engineer

Job Description - Deskside Support Technician (Level 2)

Day Rate: £150/day - Umbrella Contractors only - Inside IR35
Location: Speke, Liverpool, L24 9GR
Contract Duration: 22 December 2025 - 31 May 2028

Role Overview

The Deskside Support Technician (Level 2) will provide on-site technical assistance within a high-availability pharmaceutical/lab environment. The role involves delivering reliable, customer-focused deskside support, handling break/fix tasks, and ensuring the continuity of local IT services, assets, and infrastructure.

Key Responsibilities

• Deliver Level 2 deskside support for PCs, laptops, peripherals, and core business applications.
• Execute break/fix activities to restore normal operations in a timely manner.
• Install, configure, and maintain desktop hardware, software, and related systems.
• Perform hardware and software troubleshooting, diagnosing and resolving technical issues.
• Conduct full IMACD activities (Installs, Moves, Adds, Changes, Disposals).
• Manage local IT assets, including maintaining accurate inventory records and overseeing PC/peripheral stock.
• Provide Smart Hands support for remote engineering teams and infrastructure specialists.
• Support meeting rooms and provide assistance for live events, conferencing, and AV setups.
• Deliver on-site walk-up support via Tech Bar/drop-in service.
• Participate in the on-call support rota when required.
• Document activities, resolutions, and configuration updates in line with IT service management processes.

Required Skills & Experience

• Prior experience in a deskside or field support environment (Level 2).
• Strong hands-on capability in diagnosing and resolving hardware, software, and OS issues.
• Practical experience installing and configuring computers, peripherals, and associated equipment.
• Proficiency with Windows 10, macOS, MS Office 365, and common enterprise applications.
• Basic knowledge of network equipment and connectivity fundamentals.
• Familiarity with meeting room technologies and AV systems (advantageous).
• Previous experience working with ticketing systems and ITSM processes.

Additional Requirements

• Full-time availability and eligibility to work in the UK.
• Willingness to undergo a background check.
• Excellent written and spoken English.
• Strong interpersonal and customer service skills.
• Ability to lift and move IT equipment up to 20kg.
• Relevant certifications (desirable):
  • CompTIA A+ or equivalent
  • OEM vendor certifications (Dell, Lenovo, HP, etc.)