Desktop Support Engineer

Desktop Support Engineer - Up to £40,000 - Financial Services - London

Overview:
A FTSE250 global financial services company, operating in over 60 locations worldwide, is looking for an experienced Desktop Support Engineer to join its London IT team.

This is a full-time, onsite role based in the London office, five days per week. The is a great opportunity to Join a dynamic and collaborative IT team where you'll gain hands-on experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment.

Key Responsibilities:

• Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution.
• Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews).
• Manage and monitor service desk tickets using best practice workflows, ensuring consistent service delivery.
• Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions.
• Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management.
• Coordinate with other IT teams to resolve cross-functional technical issues and communicate updates to users.
• Recommend and help implement improvements to existing support processes to enhance service quality.
• Strong knowledge of Active Directory for account and group management.
• Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange.
• Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint).
• Familiarity with MFA solutions (MS MFA, DUO).
• Experience with VMware and HP desktop/laptop hardware.
• Confident in supporting macOS and iOS devices.
• Knowledge of Microsoft Intune and modern remote/collaboration tools (Webex, Zoom, Teams, TeamViewer).

Package:

• Salary up to £40,000
• Private medical insurance and contributory pension
• Ongoing training, development opportunities, and clear career progression

Desktop Support Engineer - Up to £40,000 - Financial Services - London

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