Desktop Support Engineer - SC Cleared - 3 Month Contract

Company Description

At Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.

Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global Legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.

Job Description

Telefónica Tech are looking for a motivated and detail-oriented Desktop Support Engineer. This is a 3-month contract, working with our key customer. This role focuses on user management, virtual desktop support, and technical assistance across multiple platforms.

Key Responsibilities:

• Manage user onboarding, account setup, and offboarding across O365, AD, Teams, and collaboration tools.
• Provide mobile device support including MFA setup and configurations.
• Troubleshoot network and WiFi connectivity issues.
• Manage and triage support queues, ensuring timely resolution.
• Support Legacy systems and enable secure remote access.
• Deliver end-user support for desktop and printing environments across sites.
• Ensure compliance with SLAs and KPIs.

Location: Onsite London with potential hybrid option

Duration: 3 months (contract) may extend.

Qualifications

What we're looking for:

• Proven experience in technical support and user management .
• Knowledge of virtual desktop environments and cloud services.
• Familiarity with mobile device management & MFA.
• Strong troubleshooting, communication, and teamwork skills.
• Security clearance

Additional Information

At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self.? We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation.? Be you with us and feel you belong.

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.