Desk Side Support Engineer - London

Desk Side Support Engineer - London

Accenture are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London.

To be considered for this role you should have at least 2 years' experience in a similar role. This role is office based.

Responsibilities

• Strong communication skills; excellent English (written and spoken).
• Ability to work under pressure.
• Ability to be empathic and sympathetic to our users.
• Act as an onsite point of contact for our user base.
• Take ownership of customer issues, ensuring tickets are resolved within a timely manner.
• Troubleshoot hardware issues including laptops, desktops, Macs, monitors, docking stations, mobile phones and printers.
• Manage escalations from the Help Desk remote team.
• Capture all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and service improvements.
• Escalate tickets to relevant support teams when necessary.
• Contribute to the knowledge base when new work instructions or fixes are identified for the ticketing tool.

Desirable Experience

• Knowledge of Insurance market applications such as AIMS, DAM, Atlas, Cascade, Crystal or SSO, LIMOSS, Lexis Nexis.
• Working for an organization within the Insurance Sector.
• Analytical application knowledge working with Power BI, Qlik or QlikView.
• Experience working with financial platforms Sage and TruPay.
• Working knowledge of the project management platform
• Knowledge of the ManageEngine suite (AD Management, Vulnerability Manager, Patch Manager).
• Mimecast administration knowledge.
• Microsoft certification.

Essential Technologies

• Knowledge of AD, Azure AD, Intune, Autopilot, ManageEngine, Office365, Exchange, Exchange Online, Power Automate and SharePoint.
• Working knowledge of ServiceNow, Adobe products and DocuSign.
• Knowledge of supporting Windows based and Mac devices.
• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) - an important asset.

Benefits

At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for.

Location

London

Application Details

Closing Date for Applications: 25/02/2026

Equal Employment Opportunity Statement

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.