Deputy Store Manager - London

At All Good Things, we do designer outlet differently. Unlike other discount retailers, we are committed to reducing the environmental impact of every piece of clothing we sell. We partner with the premium fashion labels you love, and the ethical brands you need to know, to give their unsold clothing a second chance to be bought brand new and to give pre-loved pieces a new life. Our stylists select clothing, shoes and accessories that are designed to be timeless, not trendy; pieces that are crafted with care, to be worn and re-worn for a long time to come, and we never ask brands to produce new products to line our shelves. To further reduce fashion's impact on the planet, we plant at least 20,000 trees each year and support various climate projects around the world. We're a growing brand with an entrepreneurial spirit, dedicated to exceptional experiences, high-quality clothing and a more sustainable fashion industry - and we're looking for passionate people to join us.

Job purpose

• You will support the Store Manager to recruit, retain, motivate and develop your team to drive the success of the store.
• You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to our customers.
• You will ensure the profitability of the store and drive sales through effective management and communication with your team.

Role and responsibilities

• To effectively assist in managing all areas of the store P&L to within allocated budget levels, ensuring store profitability.
• Assist in the effective recruitment, retention, development, performance management and deployment of retail store staff.
• Work alongside the Store Manager to motivate the store team to achieve sales targets and maximise efficiencies.
• Help the Store Manager to analyse sales figures and forecast future sales volumes, setting appropriate staffing levels, stock holding levels and promotional activity to maximise profit.
• Make use of sales data provided by the Store Manager to manage store staff, and achieve all merchandising and add-on sales opportunities.
• Ensure that promotions, sales and merchandising instructions provided by the Store Manager are carried out to the expected standards
• Delegate for the Store Manager ensuring that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security.
• To undertake any other reasonable duties identified by the Store Manager.

Essential skills and experience:

• The ability to inspire, motivate and lead a team
• Excellent communication and people skills
• A strong commitment to customer service and maintaining excellent store standards
• Decision-making ability and a sense of responsibility
• The ability to understand and analyse sales figures