Deputy Head of HR (Operations & Systems)

Deputy Head of HR (Operations and Systems), Human Resources

Family Action Head Office, London (N1) - hybrid working available.

29.6 hours per week (part time).

Salary: £42,562 - £46,703 FTE (£34,050 - £37,362 based on 29.6 hours per week) per annum.

Pay additional: £3,062 Inner London Weighting (if London based) or £384 (if home based).

Permanent contract.

Role Overview

In this newly created Deputy Head of HR role you will lead the HR Operations & Systems function, ensuring the delivery of efficient, high quality HR services. You will oversee and continuously improve core HR processes, systems (iTrent), and the Payroll relationship, combining hands on operational leadership with the ability to identify and drive strategic improvements that strengthen governance and overall effectiveness.

Key Responsibilities

• Lead the HR Operations & Systems function, delivering efficient and high quality HR services.
• Coordinate and continually improve core HR processes and systems, including iTrent and the Payroll relationship.
• Drive strategic improvements that strengthen governance and effectiveness across HR.
• Provide operational leadership while translating operational insights into strategic actions.
• Support a flexible, hybrid working model, balancing on site presence in London with remote working where appropriate.

Qualifications and Experience

• Significant experience leading HR teams in HR Operations, Shared Services or HR Systems.
• Proven ability to deliver through others, optimise systems and processes, and translate operational insight into strategic improvements.
• Strong knowledge of HR systems (particularly iTrent) and payroll processes.
• Evidence of strategic thinking and governance skills within HR operations.

Benefits

• Annual paid leave entitlement of 30 working days (pro rata) plus bank holidays.
• Up to 6% matched pension contributions.
• Flexible working arrangements and the right to make flexible working requests from day one.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jab vouchers.
• Cycling to work scheme.
• Professional development with ongoing training and career development opportunities.

Equality, Diversity & Inclusion

We are committed to Equality, Diversity & Inclusion. All candidates will be considered. We welcome applications from diverse communities, LGBTQIA+ candidates, disabled candidates, and those from ethnically diverse backgrounds. Reasonable adjustments will be made during the recruitment process and, where required, in the workplace.