Deployment Manager

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This is a fantastic opportunity to join the major cross government Unity Programme which will bring together Shared Services for His Majesty's Revenue and Customs (HMRC), Department for Transport (DFT) and Ministry of Housing, Communities and Local Government (MHCLG).

The programme aims to deliver the tools in Human Resources (HR), Recruitment, Talent & Learning, Finance, Payroll, and Procurement to enable the user to complete administration tasks, whether Finance, HR, or Procurement quickly and with minimal effort by modernising our IT Platform, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.

Job description

The Deployment Manager will support the successful delivery of cutover and deployment activities across the Unity Programme. Working with the Technical Delivery Partner, programme teams and stakeholders, this role will create, maintain and coordinate the delivery of fully integrated deployment plans, ensuring that dependencies between technical, data, change and operational activities are visible and owned, and that risks to a successful go live are effectively managed.

Person specification

Key accountabilities

• Create, maintain, and coordinate the delivery of integrated deployment plans.
• Work with programme teams, stakeholders, and delivery partners to ensure deployment activities are planned, scheduled, and tracked.
• Monitor and manage risks, issues, actions, and dependencies, escalating where appropriate.
• Enable timely delivery of dress rehearsals and preparations for cutover.
• Assist with go-live planning, hyper-care mobilisation and transition into business-as-usual support.
• Work with Readiness Leads and stakeholders to ensure local readiness activities are completed and evidenced.
• Work with Readiness Leads to ensure preparations for programme and project governance are completed, including supporting the production of readiness reporting, deployment metrics and governance materials.
• Support effective communications and engagement planning.
• Provide leadership and coordination during deployment and cutover periods.

Knowledge

• Practitioner knowledge of deployment, cutover, service transition and operational readiness principles and activities.
• Working knowledge of HR, payroll, finance or procurement processes as a service.

Experience

• Practitioner level experience of supporting effective deployment, cutover, readiness or service transition activities within a complex programme.
• Practitioner level experience of creating, maintaining and coordinating complex delivery plans, managing risks, issues and dependencies.
• Working level experience of working with delivery partners and leading multidisciplinary teams.

Skills

• Practitioner level delivery management skills.
• Practitioner level risk, issue and dependency management skills.
• Practitioner level stakeholder engagement and communications skills.

Essential criteria

• Practitioner level experience of supporting effective deployment, cutover, readiness or service transition activities within a complex programme.
• Practitioner level experience of creating, maintaining and coordinating complex delivery plans, managing risks, issues and dependencies.
• Working level experience of working with delivery partners and leading multidisciplinary teams.

Desirable criteria

• PRINCE2 Practitioner/Agile Project Management Practitioner/APM Registered Project Professional/Project Leadership.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for the following site, it's important to note that this is not a long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

The site is:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Seeing the Big Picture
• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £60,473, HM Revenue and Customs contributes £17,519 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including details of your Job History up to your last 5 roles (100 words per role), giving a brief summary of your skills and experience, what you delivered and any key achievements in each role and any Qualifications.
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not mandatory for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview you will be asked behaviour-based questions to explore in detail what you are capable of. You will also be asked to deliver an experienced-based presentation, further details will be provided prior to interview.

Interviews will take place via video link. Sift and Interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you . click apply for full job details