Department Manager - Menswear (Trafford)

As a Department Manager you will:

• Be responsible for your bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
• Manage and lead your team, giving regular feedback and coaching. Recognising both talent and development areas, you will create plans to progress your team using available tools.
• Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
• Ensure that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.
• Achieve stock loss KPI through effective management of procedures, stockless action plans, and team member training.
• Liaise with and influence VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.
• Maintain high standards in your department through daily floor walks and checks, following up on required improvements.

• Commercially minded. You understand the numbers, have a plan to achieve sales targets, manage stock levels, and are reactive to external factors impacting performance.
• Collaborative. Building relationships is a strength, whether with your team, concession partners, or the wider Selfridges community.
• A retail expert. Experienced in customer-focused, fast-paced/high-volume environments, bringing passion and knowledge to support your team and develop business opportunities.
• A good communicator. Your friendly and confident manner is appreciated by customers, team members, and stakeholders.
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example and providing coaching.
• Adaptable. Skilled in prioritising and keeping your team calm and focused during change.
• Proactive. Planning ahead for floor cover, events, stock, and more, taking responsibility for your business area's success.

A reflection of our values, a trusted and respected colleague.

This role summary is flexible; all team members are expected to adapt to changing needs of the business.