Department Manager - Jellycat

Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.

Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise.

Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.

Manage and lead your team by giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available.

Act upon information and feedback from across the business (e.g., spotlight, engagement survey, and team member feedback).

Ensure that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.

Achieve stock loss KPI through effective management of procedures, stock loss action plans, and team member training.

Liaise and influence VM and B&M teams to seek ways to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.

Maintain high standards in your department through daily floor walks and checks, following up on required improvements.

A bit about you:

Commercially minded. You understand the numbers, have a plan to achieve sales targets, manage stock levels effectively, and are reactive to external factors impacting performance.

Collaborative. Building relationships is one of your strengths, whether with your team, concession partners, or the wider Selfridges community, recognising the importance of working together.

A retail expert. Experienced in customer-focused, fast-paced, high-volume environments, bringing passion and knowledge to support your team and develop business opportunities.

A good communicator. Your friendly and confident manner is appreciated by customers, team members, and stakeholders alike.

A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets, leading by example and providing coaching to drive performance and change.

Adaptable. Skilled in prioritising and keeping your team calm and focused during times of change.

Proactive. Planning ahead for weeks, months, and seasons, taking ownership of your business area to ensure its success.

An embodiment of our values: a trusted and respected colleague.

This guide summarizes the role; however, all team members are expected to be flexible in their work, which may change according to the needs of the business.