Delivery Manager (Hybrid)

The Delivery Manager is responsible for managing the lifecycle of IT product and program delivery, from business case creation, requirements definition, implementation, testing, deployment, and working with a cross-functional team of business and technical resources. The ideal candidate will have previous experience leading both Agile/Scrum-based work and traditional technology project management. This person should have strong people, communication, presentation, and leadership skills. The incumbent will be a detail-oriented self-starter able to take on challenges and facilitate the implementation of application development, infrastructure, and related technology solutions. The Delivery Manager will be accountable for the success of the initiative and work closely with business, product, and IT sponsors to ensure measurable outcomes are delivered as expected.

This Hybrid role requires in-person work at our Newton, MA headquarters 3 days per week.

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, backlog refinement, and demos.
• Track and communicate progress metrics and performance to leadership and stakeholders.
• Understand initiatives to facilitate the definition of project scope, goals, deliverables, and create work plans to ensure on-time and within-budget delivery.
• Drive requirements definition and testing processes, working closely with business analysts, quality engineers, and stakeholders.
• Monitor, report, and follow-up on the status and next steps of delivery.
• Coordinate across engineering, finance, contractors, and other partners to ensure clear view of current and forecasted budget expenditures, supporting validation and approval of external invoices.
• Proactively identify, document, mitigate, and report Risks, Actions, Issues, and Decisions (RAID) for all project components.
• Facilitate team, vendor, and steering committee meetings with clear communication.
• Lead weekly status meetings with delivery team leads and sponsors.

Minimum Requirements:

• Bachelor's Degree in Engineering, Technology, Business, or a related field.
• At least 3 years of experience as a Scrum Master and Project Manager combined.
• Minimum 5 years of IT-specific experience.
• Experience implementing project management systems or tools.

Preferred Skills:

• Experience with Azure DevOps, Microsoft Project, or Microsoft Accelerator implementations.
• 3-5 years of IT project planning and management experience, preferably within a technology organization, with full project lifecycle management from conception to deployment.
• Leadership skills in motivating and guiding cross-functional teams.
• Experience with Agile methodologies, Agile Boards, and tools like Microsoft O365 and Project.
• Excellent facilitation, communication, and interpersonal skills.
• Vendor management experience.
• Self-direction with minimal supervision in a global, cross-functional team environment.
• Certifications such as CSM, SSM, or PMP are preferred.

Note: Bright Horizons will not sponsor employment authorization/visa for this position.