Delivery Manager - Chelmsford

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Delivery Manager Location: Chelmsford (with travel to Southend as required) Hybrid Working: Minimum 3 days per week in the centre To start January 2026

• Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.


• Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.


• Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.


• Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.


• Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.


• Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.


• Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.

• Proven experience leading and developing high performing teams.


• Strong organisational skills with the ability to multitask and manage multiple priorities.


• High level of accountability for team performance and outcomes.


• Flexibility to travel regularly between Chelmsford and Southend as required.


• Track record of delivering challenging performance targets.


• Passion for helping others, building relationships, and fostering a customer focused culture.


• Experience creating and executing action plans to drive improvement.


• Confident communicator with strong influencing and coaching skills.


• Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.


• Calm, resilient, and able to manage difficult situations effectively.


• Experience in a supervisory or leadership role within a complex, fast changing environment.

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