Delivery Customer Experience Advisor (6 Month FTC)

DPD Group is seeking a Customer Service Advisor for a 6 Month Fixed Term Contract in Swansea. The role focuses on assisting both internal and external customers with parcel collection or delivery, resolving issues, and providing updates and PODs.

Collaboration with drivers and managers is essential to ensure fast, accurate resolutions. The ideal candidate has proven fast-paced customer service experience, strong communication, and a professional, helpful demeanour.