Delivered Business Supervisor

We are now inviting applications for the position of a Delivered Business Supervisor to join our Marketplace team on a specified-purpose 6-month contract.

What you'll be doing:

• Ensure all orders are assembled correctly
• Ensure excellent customer service is provided to all customers
• Proactively take care of customers and maximise all upselling opportunities
• Effective communication with customers, BDMS, managers, and logistics within MWP around deliveries
• Ensure stock substitution in place where agreed to maintain revenue
• Ensure customer credits are completed daily with returns being controlled to minimise waste
• Follow up on all customer queries - report weekly on actions/outcomes of same
• Follow delivery route scheduling as per customer order schedule
• Support the management of performance and development of the order assembly and transport teams to identify and develop high performing team members and address non-performing members by structured corrective action measurements
• Pre plan for promotional weeks and peak periods
• Ensure all standard HR processes are implemented
• Ensure all transport, truck maintenance, and RSA processes are implemented

What we're looking for: Experience, Skills and Education

• Previous experience in leading a team
• Proven track record of effective resource management to maximise productivity
• Proven track record of people management
• Customer focus with high attention to detail
• Ability to work as part of a team
• Ability to work well under pressure
• Strong problem solving focus
• Previous experience in a wholesale and retail environment

What we offer:

• Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
• Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
• Innovation Focus: Be part of a company that values forward thinking solutions.
• Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
• Be Part of a Legacy: Join a company with a long standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.