Defect Manager

Role: Defect Manager
Salary: £40,000 - £50,000
Location: Remote-first with occasional client visits (Manchester & Reading)

Join a high-performing team where your attention to detail and leadership in defect management will drive complex programmes forward.

We're on the lookout for a Defect Manager with the confidence to take charge of defect triage, reporting, and resolution in a fast-paced environment. You'll be the driving force behind how defects are identified, tracked, prioritised, and resolved - working across stakeholders, suppliers, and internal teams to keep delivery on track.

You'll need more than technical skill - this role demands top-tier communication, razor-sharp organisation, and a cool head under pressure. You'll lead critical conversations, chair war-room calls, and represent defect status with authority. If you're someone who thrives on bringing order to chaos and can confidently challenge the status quo to improve processes, this is your space.

What You'll Be Doing

• Owning defect management across all testing phases (ST, SIT, UAT, NFT)

• Leading defect triage with clarity and confidence

• Ensuring every defect is crystal clear, well-documented, and properly prioritised

• Acting as the single source of truth on defect status, impact, and resolution

• Building trusted relationships across clients, suppliers, and delivery teams

• Producing accurate, impactful reports that cut through the noise

• Helping to evolve and improve defect processes, tools, and frameworks

What You'll Bring

• 5+ years of hands-on defect management experience in high-stakes programmes (preferably financial services)

• Expertise in tools like JIRA or Azure DevOps

• A cool, analytical mind with strong attention to detail

• Outstanding communication skills - written, verbal, and visual

• Comfort running cross-functional meetings and driving outcomes

• A mindset geared toward quality, ownership, and continuous improvement

• Resilience and adaptability when priorities shift and timelines tighten

Why You'll Love It Here

£40k-£50k

• Remote-first working with some site visits

• Private health insurance

• Generous holiday allowance

• Clear path for career progression

• Huge emphasis on learning and development

• A chance to make real impact from day one

Ready to lead defect management with precision and authority? Apply now and bring your expertise to a team where your skills will be valued, your voice heard, and your career accelerated.