Debt Recovery Agent

Are you an experienced Debt Recovery Advisor who knows how to balance firmness with fairness?Do you understand litigation processes and FCA regulations - and take pride in doing things properly?An established and modern law firm is growing its specialist collections team and is now seeking a skilled Debt Recovery Advisor to join them as soon as possible.This is not a call centre environment. It is a professional, bespoke collections model where quality, compliance and results truly matter.About the roleAs a Debt Recovery Advisor, the successful candidate will:

• Manage debt recovery cases from initial contact through to litigation
• Handle telephone collections in a professional and compliant manner
• Investigate and assess customers' financial circumstances
• Process litigation actions including:
  • Obtaining Judgments
  • Charging Orders
  • Attachment of Earnings
• Draft and send correspondence via letter and email
• Record all activity accurately on the CRM system
• Appoint third parties or sub-contractors where required
• Ensure full compliance with SRA and FCA regulations at all times

This Debt Recovery Advisor role sits within a close-knit and very stable team - a true reflection of the supportive and stable working environment.What we are looking forThe ideal Debt Recovery Advisor will have:

• A minimum of 2 years' experience in debt recovery or credit control
• Strong understanding of FCA rules and regulated environments
• Excellent written English and confident telephone manner
• Attention to detail and strong administrative accuracy
• Good negotiation skills
• A target-driven mindset
• Confidence dealing with both individuals and businesses
• A positive, self-motivated and resilient attitude

This role suits a mature, professional individual who can handle sensitive conversations with confidence and integrity.What's in it for you

• Competitive salary based on experience
• Commission based on targets
• Pension scheme
• Death in service benefit
• Free parking
• Hybrid working - 2 days per week from home after probation
• Genuine work/life balance

About the companyThis well-established, regulated law firm has built a strong reputation for delivering high-quality, compliant debt recovery services. With a modern outlook and a stable, experienced team, they offer a professional yet supportive environment where people stay long-term and enjoy real work/life balance.Due to continued growth within the department, they need someone who can hit the ground running.If you are an experienced Debt Recovery Advisor ready to join a professional firm that values compliance, quality and team culture - apply today."In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise."