Day Receptionist

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family run hotel?

If so, we'd love to hear from you!

We're looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Bedford Hotel, with 184 rooms. It's a magical place to be, offering a ground floor restaurant bar, a secret garden and two naturally designed event spaces.

What we're looking for:

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team oriented attitude
• Happy to work in a fast paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• What's In It for You:
• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme