Data Quality Coordinator

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

As a Data Quality Coordinator you will provide critical support to the Credit Control function and manage customer data ensuring data accuracy and integrity across various systems.

Key tasks

• Creation, packing and posting customers' letters (invoices, statements, reminder letters etc)
• Collating and validating customer data, ensuring data accuracy and compliance with company policies and procedures
• Setting up new customer accounts and related sites, amending existing customers' records ensuring correct billing and efficient operational service
• Analysing data across all internal systems to ensure customer data integrity
• Identification and communication of changes that need to be facilitated
• Key point of contact for customer related queries
• Assisting with data cleanse tasks
• Supporting Direct Debit related daily tasks

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

• Ensuring you deliver your role within the Compliance framework set.

Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do)

• Good working knowledge of Microsoft Excel
• Good understanding of relational data and how they link across various systems
• Ability to assess the downstream impact of data changes on billing, payments and customer communication
• Ability to understand data integrity requirements and issues arising from incorrect relational links
• Strong analytical skills with the ability to identify patterns, anomalies and data discrepancies
• Basic understanding of legal and commercial principles relating to customer accounts, including business continuity, liability and contractual responsibility
• High level of accuracy and attention to detail
• Confident handling customer data in line with data protection and confidentiality requirements

Experience (what you have done)

• Proven experience working with multiple business systems and maintaining data consistency across various platforms
• Experience in processing financial or billing-related data

(the way you think and act)

• Strong organisational skills with ability to manage routine and time sensitive tasks
• Ability to work independently as well as collaborate with other departments in order to achieve business goals
• Ability to priorities work effectively to meet business requirements with demonstrable planning and organisational skills
• Ability to adapt to changing requirements and new processes
• Friendly and committed, able to work in a fast paced environment

Qualifications

• Competent in using Microsoft Office applications, particularly Excel