Data Operations Manager

Are you a Data Operations expert looking to put their mark on the work of British Heart Foundation (BHF)?

If so, you could be the Data Operations Manager we are looking for!

About the role
Our Data Operations team supports and manages our principal CRM database holding extensive information on donors, participants, members and supporters. Within that, the Data Operations team provides support to the whole of BHF for the use of data for marketing and management purposes.

As our Data Operations Manager you'll plan and coordinate imports, selections, dashboards and trackers of data, for activities such as fundraising and marketing communications, and will oversee our CRM support function which assists users, ensures best database practice, and maintains critical financial and compliance processes.

Working collaboratively with external agencies and internal stakeholders, you'll lead on the continual improvement of quality of data held within the system, and will work closely with our I&A, MFE and Data Applications teams, as well as internal customers, to identify business opportunities and develop the use of data across the organisation.

Acting as a key contributor to our Technology Services Portfolio strategy, whilst being ultimately responsible for the effective management of BAU Data Operations and team, you'll be the CRM service owner and be instrumental in ensuring our CRM and associated Data Applications are managed, monitored and supported in a measurable way and are aligned with business expectations.

Working arrangements
Please note this is a 12-month fixed term contract, covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you
A professional expert in their field, with an authoritative knowledge and understanding of all aspects of Data Operations, you'll have an understanding of Data Operations for a similar sized organisation and will have expert knowledge in the manipulation of data and data querying within a relational database structure.

With expert knowledge of database systems and platforms, as well as experience of using T-SQL, you'll have previous experience as a database professional, ideally utilising Blackbaud products, including significant experience with marketing data.

You'll have an appreciation of digital terminology, practice and process, as well as direct experience of project/workstream management and review of workflows/processes

To be successful in this role you'll also have the following skills and experience:

• An assured, authoritative and confident personality, able to build excellent relationships with key internal stakeholders, at senior level, and with key partners and suppliers.
• Customer focussed.
• A change advocate, able to hold challenging conversations at all levels within an organisation and with suppliers, leading on these where necessary.
• Able to drive change and take the initiative, a decisive and a critical thinker
• Able to take an innovative approach, challenging and changing the status quo
• Able to work collaboratively with colleagues in the Technology directorate as well as colleagues and staff across BHF.
• A strategic approach to the delivery of Technology Infrastructure, able to see the big picture as well as the finer details.

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases - they are the world's biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What can we offer you?

We offer excellent benefits including 30 days annual leave, private medical insurance, dental health cover, pension, and flexible working. We commit to actively developing you and offer learning and development opportunities to support, inspire and help you unlock your full potential.

Interview process

Interviews will be held, via MS Teams, on Thursday 29th January. A presentation will form part of the assessment process.

How to apply

It's quick and easy to apply for a role at the BHF. Just click through to our careers site. All you'll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.