Danish-speaking Collections Specialist

Collections Specialist - Denmark

Location: 3 days a week from Rubí, 2 days a week remote

Department: Finance / Accounts Receivable

Job Type: Full-time

About the Company

The company is a global industry leader with a strong presence in more than

70 countries and a workforce of over 50,000 employees worldwide. They

operate across diverse business segments and serve a broad portfolio of

commercial and industrial customers. Their commitment to innovation,

operational excellence, and sustainability drives their mission to deliver high-

quality products and services that meet local market needs. With a

collaborative and inclusive culture, the company invests in people

development and empowers employees to grow in their careers while making

a global impact.

Fundamental Purpose of the Role

This position plays a critical role in managing credit and collection activities

for business customers in Denmark, with a strong focus on Architectural

accounts across X-SBUs and acquisitions. The goal is to ensure effective

receivables management, reduce overdue balances, and maintain strong

relationships with both internal and external stakeholders.

Key Responsibilities:

Credit Management

Follow local and EMEA credit policies.

Review and assess credit limits for existing customers.

Manage and release blocked orders as per policy. Monitor and mitigate customer credit risks through proactive communication.

Maintain and update master data for automated communication.

Support the integration of new business acquisitions or extensions.

Collections

Follow standardized Dunning procedures.

Conduct collection calls and email follow-ups to recover outstanding

payments.

Encourage payment of overdue receivables via mail correspondence

and customer calls.

Resolve customer disputes and document root causes.

Maintain accurate and up-to-date collection files.

Collaborate with the Credit Manager to address delinquency issues.

Review and monitor all relevant collection reports.

Ensure timely follow-up on payment arrangements.

Credit Insurance (When Applicable)

Apply and enforce credit insurance policies.

Work closely with colleagues in the central business office on credit

insurance matters.

Processes & Compliance

Adhere to global and local company policies and internal control

procedures. Identify and help eliminate inefficient or redundant activities.

Maintain proper documentation and archiving of supporting materials.

Communication & Collaboration

Provide timely, clear communication with both customers and internal

stakeholders.

Work closely with a Danish colleague in Søborg to coordinate efforts.

Tools & Techniques

Utilize standard tools and participate in global standardization

initiatives.

Support process improvement projects and management directives.

Qualifications & Skills Required

Fluency in Danish and English.

Service-minded and empathetic with a customer-centric approach.

Strong business writing and professional communication skills.

1-2 years of experience in credit and collections or a related

function.

Solid knowledge of Excel; experience with AX and willingness to learn

new ERPs.

Strong analytical and problem-solving skills.

Detail-oriented with the ability to manage multiple priorities.

Key Success Factors

Building trust and respect across teams and customer accounts.

Demonstrating local market understanding and customer perspective.

Taking responsibility, working with empathy, and having a detail-

oriented mindset.