D365 Product Owner (F&O and CE)//London

Microsoft D365 Product Manager (CE & F&O)

I am seeking a Dynamics 365 Product Manager to own D365 Finance & Operations and Customer Engagement as enterprise products across their full life cycle in a multi-country, federated operating model.

This is not a deep hands-on technical role, but requires strong technical fluency to:
*Clearly distinguish out-of-the-box capability vs. integration vs. customisation
*Protect the core solution blueprint and prevent unnecessary scope drift
*Govern a System Integrator and support partner to Microsoft best practice

Core Accountability
*Own D365 (F&O + CE) as a product end-to-end: roadmap, backlog, releases, Microsoft One updates, and BAU change
*Act as the gatekeeper for scope, customisation, and deviations from standard
*Lead market-level backlog prioritisation across multiple countries
*Balance global standardisation ("vanilla") with genuine local regulatory or operational needs

Stakeholder & Political Management (Critical)
*Strong ability to say no and manage stakeholder expectations
*Operate credibly across a federated, politically complex environment
*Align countries and business units back to a single core design
*Engage senior stakeholders while remaining delivery-focused

Leadership & Governance
*Line management responsibility for:
oSupply Chain Management BA
oFinance BA
oField Service/CE BA
o(Potentially) MDM resource (longer-term reporting into Head of Data)

Day-to-day governance of:
oSystem Integrator (programme & BAU support)
oSupport contract performance and delivery quality
*Ensure solution maturity, documentation, and operational discipline

Dynamics 365 Experience (Required)
*Experience across both D365 F&O and CE is required
oSome countries run both
oOthers run F&O only, but CE experience remains essential
*Comfortable operating where CE is used for Field Service, not full CRM

Key Module Experience
D365 Finance & Operations

*Finance (all core finance modules)
*Supply Chain Management:
oProcurement
oInventory
oWarehouse
oProduct Information
oAsset Management
oSales

D365 Customer Engagement
*Field Service (must-have)
*Sales

Technical Profile
*Strong understanding of:
oD365 architecture and integration patterns
oCustomisation vs configuration trade-offs
oRelease management and Microsoft One Version updates
*Able to challenge partners credibly without needing to design or build solutions

Role Profile
*Product-led, not project-led
*Mid-level leadership role operating across regions and entities
*Strong commercial, governance, and prioritisation mindset
*Comfortable owning D365 as a long-term platform, not a one-off implementation

If you are interested, please get in touch with Kamilla Ryan see below) )

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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