D365 BC Senior Technical Consultant

D365 BC Senior Technical Consultant

Department: Biz Apps - ERP

Employment Type: Full Time

Location: Dublin

Description

As we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market

Key Responsibilities

• Provide advanced support for Dynamics 365 Business Central, addressing functional and technical issues across finance, supply chain, manufacturing, and other modules.
• Investigate, diagnose, and resolve escalated tickets and incidents in line with SLAs.
• Collaborate with developers for bug fixes, enhancements, and integrations.
• Gather requirements from stakeholders and translate them into functional specifications.
• Conduct gap analyses between standard Business Central functionality and business requirements.
• Propose system improvements, workflows, and automation for efficiency
• Act as the subject matter expert (SME) for Business Central within the Support Practice
• Provide guidance and mentorship to junior consultants and support staff.

Skills, Knowledge and Expertise

• 5+ years of hands on experience with Microsoft Dynamics NAV / Business Central
• Microsoft MB-800 Certification
• Proven experience supporting and configuring core ERP modules in a production environment.
• Strong understanding of finance, procurement, inventory, or manufacturing processes.
• Experience working with ticketing systems and SLA driven environments.
• Experience with requirements gathering, functional documentation, and UAT.
• Familiarity with extensions, integrations, and Power Platform is a plus.

Desirable

• Continua Expense Management, Continia Document Capture
• Jet Reports