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CX Transformation Lead - AI-Driven Customer Experience

Posted 3 hours 1 minute ago by PVH (Tommy Hilfiger/Calvin Klein)

Permanent
Full Time
Other
Not Specified, United Kingdom
Job Description

Capco is seeking a CX Transformation Specialist in London (Hybrid) to lead customer-experience programmes across financial services. You will design strategic customer journeys, operating models and AI-enabled experiences that drive measurable outcomes.

You will partner with senior stakeholders and Capco teams to deliver end-to-end transformations, apply design thinking, and inform proposals and business development.

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