CX Transformation Consultant - Contact Center Innovation

Capgemini is seeking a CX Transformation Senior Consultant to drive and support digital transformation initiatives for clients in the UK. You will assess current processes and technologies, design and implement complex CX solutions, and lead cross-functional teams to improve customer experience and operational efficiency.

You will present business cases to leadership, stay ahead of contact centre technologies, and respond to RFIs/RFPs to develop practical, measurable client outcomes.