CX Transformation Advisor - AI & Change Leadership

A leading technology company in the UK is seeking a Principal CX Advisory Consultant to deliver high-impact consulting services in customer experience transformations. The successful candidate will interface with key client stakeholders, influence CCaaS transformations, and lead workshops to implement process enhancements. Ideal applicants will possess strong analytical capabilities and experience in customer experience, digital innovation, and change management. This positions offers full-time work with opportunities for significant strategic influence in a collaborative environment.