CX Programme Lead: Governance & Delivery

Vodafone is seeking a programme manager to drive cross-brand governance and CX improvement initiatives in the Stoke-on-Trent area. You will design governance for CX initiatives, track progress with senior stakeholders, and ensure actions are owned, delivered, and escalated when needed.

The role focuses on reducing customer pain points and delivering a predictable roadmap. You will work in a hybrid setup with a strong emphasis on reporting, risk management, and collaboration across multiple