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Customer Training Specialist - Nationwide
Posted 2 hours 23 minutes ago by Description Canon UK
£80,000 - £100,000 Annual
Permanent
Full Time
Training Jobs
Middlesex, Uxbridge, United Kingdom, UB100
Job Description
Customer Training Specialist - Nationwide 
UXBRIDGE, MIDDLESEX, United Kingdom and 1 more
Job Info- Job Identification 20806
- Job Category Service & Support
- Posting Date 10/22/2025, 10:05 AM
- Locations 4 Roundwood Avenue, Uxbridge, UB11 1ET, GB
One of the most important phases within a customer's journey with Canon is following their investment in new technology solutions and services. The Customer Training Consultant plays a critical role during this period, they are responsible for providing effective training to ensure that our customers get the most out of their investment.
Responsibilities- Responsible for the effective delivery of customer training programmes to ensure customers have a thorough understanding of the hardware and software solutions they have purchased.
- Facilitate delivery and implementation of technology-based training; tailor sessions to the customer and their organization where appropriate.
- Track, report and evaluate the effectiveness of training, assess student feedback; make recommendations for course improvements and additions of new courses or modules to the curriculum.
- Where required, assist in curriculum development. Responsible for the creation and update training tools, courses and new services.
- Ensure high communication standards both internally and externally ensuring expectations are set properly and a positive customer experience is delivered.
- For large project, work with the customer to define and agree assessment & transition, Training and Communications programs. Responsible for managing this work stream and for the successful implementing of the program during project engagement.
- Minimum of 2 years' experience working as a trainer in a customer environment.
- Excellent training, presentation and demonstration skills.
- Conduct training needs analysis and tailor training plans to meet customers' requirements.
- Experience in the design, delivery and evaluation of training courses using a variety of training methods.
- Can demonstrate an ability to adapt communication style and techniques used to ensure that the customer understands the products and solutions being taught and has a positive experience with Canon at every touch point.
- Administer all aspects of a training program, including content, procedure, tools and logistics. Plan and manage communications programmes as part of a large project roll outs.
- Proficiency in Microsoft Office applications; Word, Excel, PowerPoint, Outlook.
- Competent in e-learning tools such as Adobe Captivate or a similar.
- Local language plus business English.
- OM Experience (Preferred).
- Experience of working within the print imaging marketplace.
- Experience of working with printing technologies and solutions in a Production Print environment.
- Cut sheet and Continuous Ink Jet Production Print Technologies.
- Production Workflow Solutions, Web to Print Solutions, Variable Data Solutions, Customer Communications Solutions, Colour Management.
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Flexible benefits policy.
- Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
Salary - £34,381 - £36,291 - Company car
Location - Field Based
Description Canon UK
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