Customer Team Member

Pay: £13.04 per hour

Contract Type: Permanent

Disability Confident: No

Closing Date: 20/07/2026

About this job

Customer Team Member Location: 45 Robert Street Ynysybwl, Pontypridd, CF37 3DY Pay: £13.04 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.

Either, Friday after 6pm, any shift on Saturday, or Sunday.

We're happy to discuss your availability further at interview.

Duties will include working on our Post Office Counters Full, paid training provided Apply easily from your mobile device by completing our assessments (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co op, join us and play a key role in delivering friendly, helpful service in your local Co op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast moving Co op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll promote Co op membership, helping more customers enjoy the benefits of our unique business.

Responsibilities

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands on on the shop floor and tills, support with transactions on the post office counter, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store is safe and legal
• Promote Co op Membership and support your local community

Qualifications

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on all Co op products in store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market leading policies to help you through life's big moments
• A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.